Tag - customer service

How To Turn Bad Reviews Into More Revenue & Sales – Ajay Prasad

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  • Asking for reviews will increase the number - both positive and negative
  • 92% of customers check reviews PRIOR to contacting a business
  • You need a lot of good reviews - NOT perfect reviews
  • Your UNHAPPY customers will leave more reviews than your HAPPY customers
  • How do you deal with unhappy customers
  • 80% of buyers ignore reviews that are older than 6 months
  • Need constant, ongoing reviews
  • Yelp and G+ have announced will start removing older reviews
  • How to turn an unhappy customer into a raving fan!
  • How a simple phone call can create a loyal customer
  • Why all 5 star reviews could hurt your business

Resources:

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Your Customer Base Has Changed & Use SnapChat To Market – Matt Ruedlinger

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  • Your customer base is changing
  • How to understand and interact with your target market
  • Empathy mapping and understand how to communicate with your audience
  • Generation Z is NOT on Facebook
  • How do you get your customers to talk about your company
  • SnapChat marketing!
  • Creating an app that solves a problems YOU have
  • Be emotionally attached to the problem you are solving - Passion
  • Building a team for success

Resources:

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